Terms and Conditions | LE GROVE

Terms and Conditions

Terms Of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

    Important Notice
  • The terms of use (together with the documents referred to in it, are, collectively, the “Terms of Use”) constitutes the terms and conditions pursuant to which you may make use of this website (“our Site” or “this Website”). Use of our Site includes accessing, browsing, caching or the transmission of information.
  • Please read all the terms and conditions contained hereunder carefully. By using our Site and any of the pages thereof, you confirm you have read and agree to the terms and conditions below. Further, you warrant that you possess the legal authority to agree to this Terms of Use and use our Site. If you do not agree to this Terms of Use or do not possess the appropriate legal authority, you must not use our Site or any pages thereof and please discontinue your access immediately.
  • All information provided by you in connection with your use of our Site shall be true and accurate and may be relied upon by us as such.
    Other Applicable Terms
  • This Terms of Use refer to the following additional terms and conditions, which also apply to your use of our Site and are incorporated into this Terms of Use:
    • Our Privacy Policy and Cookies Policy accessible at [●please insert URLs of Privacy Policy and Cookies Policy page] Blak to insert, which set out the terms upon which we process and use any personal data we collect from you or that you provide to us. By using our Site, you consent to such processing and use;
    • Our Terms of Booking, which apply to any products or services (such as accommodation, amenities, activities or experiences) you purchase through our Site; and
    • Our Social Media Terms, which set out the terms on which we request permission to use any material you post about us on social media sites (including, but without limitation to, Facebook and Instagram) in connection with our business.
    Information about Us
  • This Website is operated by Le Grove Management Pte Ltd (UEN/Company Registration No.: 199600355G), a limited company incorporated in Singapore. A reference to “LGM”, “we”, “our”, or “us” in these Terms of Use shall mean Le Grove Management Pte Ltd and/or its related corporations and affiliates, collectively or singularly as the context requires.
    Changes to Terms
  • We may revise this Terms of Use at any time by amending this page. Please check this page from time to time to take notice of any changes we may have made, as they are binding on you without any additional notification from us.
    Prohibited Conduct
  • You agree:
    • to comply fully with all the directions and/or instructions issued by us from time to time in respect of the use of our Site;
    • to abide by all applicable laws and regulations in the use of our Site;
    • not to impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;
    • not to gather and use the information and/or particulars posted or transmitted through our Site for unsolicited advertising or other unauthorised purposes;
    • not to link, republish, communicate or repost any images stored or accessed from our Site or any other website owned, operated, licensed or controlled by us;
    • not to use any automated process or service to access and/or use our Site (such as a bot, a spider, periodic caching of information stored by us or “meta-searching”); and
    • not to disassemble, decompile, reverse engineer, reverse assemble, attempt to derive the source code of, conduct load testing, penetration tests, port scans, vulnerability assessments or other security testing, communicate, republish, upload, post, transmit, edit, re-use, adapt, modify, assign, transfer, distribute, perform, display, license or create derivative works based on the whole or any part of our Site.
  • You agree not to use our Site to transmit any information or communications to or through our Site in a manner that violates any domestic or international law or is (or is intended to be) fraudulent or abusive. All information or communications transmitted to or through our Site must not:
    • contain any unlawful, harassing, defamatory, libellous, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature (as determined by us);
    • infringe upon the rights of any third party; or
    • contain or otherwise constitute junk mail, spam, solicitations (commercial or non-commercial) or bulk communications of any kind.
  • We and our affiliates may cancel or modify any transaction (or any part thereof) where it appears that you have engaged in fraudulent or inappropriate activity or where it appears that the transaction contains or resulted from a mistake or error.
    Reservations
  • To reserve an apartment unit or purchase a product or service, please follow the instructions on our Site or the other relevant digital channel. You may need to provide your credit or debit card, or PayPal details to secure your reservation or complete your purchase and we may use a third-party service provider to process payments.
  • Please check that the details of your reservation or purchase are complete and accurate before you confirm. We will not be liable for any delay or non-performance if you provide us with incorrect information.
  • All apartment units, products and services offered by us are subject to availability at the time of booking or purchase. We will confirm our acceptance of your reservation or purchase by sending you an e-mail to the e-mail address that you provide during the reservation or purchase process or which is associated with your registered account, if applicable. The contract between us for the reservation of your apartment unit and/or the purchase of any products or services will be formed only when you receive this e-mail confirmation and/or voucher. Aside from you as the individual making the booking or purchase, no other person shall have any rights to enforce any of these purchase terms, whether under the Contracts (Rights of Third Parties) Act (Cap. 53B of Singapore) or otherwise.
  • You and the members of your group must not resell or transfer your reservation or any products or services purchased through our Site, nor shall you or the members of your group advertise, market or otherwise offer for sale any rooms or other products or services purchased from us. We will not honour any reservations or purchases made in this way and we do not accept any liability for refusing such reservations or purchases.
  • Pricing:
    • We adopt dynamic pricing and the price of our apartment units, products and services fluctuates based on demand and other factors. Before confirming a reservation or purchase, we will provide you with a total price for the requested number of rooms and nights, together with the charges for any additional products or services you may have added. Depending on the rate selected, payment may be due at the time the reservation is made through our Site, or at a later date, such as upon check-in at our property.
    • The price you pay is the price quoted to you at the time you make your reservation or purchase, except that if Goods and Services Tax or other government taxes or surcharges are included within the price and such tax or surcharge changes between the date of your reservation or purchase and the date of your stay, we will adjust the rate that you pay unless you have already paid for the reservation, product or service in full before the change takes effect.
    • Unless otherwise indicated, meals and other extras are not included in the apartment price. Prices quoted also do not include international or domestic air transportation, airport transfers, passport or visa handling, travel insurance, airport and port taxes, gratuities or other similar charges unless otherwise stated.
    • You may pay using any one of the currencies supported by our Site. The applicable exchange rates of the supported currencies shall be determined at our sole discretion, or by our payment processing service provider, as the case may be. We shall not be liable for any exchange rate losses incurred by you as a result of any credit card or other transactions effected over our Site.
    • If your credit or debit card issuer is not located in Singapore, they might levy a foreign transaction, cross-border or similar fee when you use your card as the payment method. Please contact your issuing bank to see if such levy is applicable to your payment. We shall not be liable for any such fees you may incur.
    Cancellation:
  • Your right to cancel


    Prior to confirming a reservation or purchase, you will be informed about the cancellation and refund policy applicable to such reservation or purchase and that policy shall apply as if incorporated into the purchase terms.


    Depending on the rate selected, some reservations may be cancelled without charge up to a specified time on the day before the arrival date. If you cancel your reservation before such time and receive a confirmation by e-mail from us acknowledging receipt of such cancellation, then where applicable, a full refund will be processed to the same credit or debit card or Paypal account that you have used to make payment. However, if you cancel the reservation after the stipulated time, then you will be charged a cancellation charge equivalent to one night’s accommodation per apartment unit booked and for any other extras booked for the first day of your stay. Please retain any cancellation confirmation proof of the cancellation.


    Other reservations, particularly where discounted rates have been provided, cannot be cancelled or amended, in which event you will not be entitled to receive a refund of the room charges and any other extras booked as part of such reservations.
  • Our right to cancel


    We may cancel your reservation at any time with immediate effect by giving you written notice (which includes e-mail) if you do not pay us when you are required to do so or you breach the contract between us in any other material way. If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.


    We may also cancel your reservation if an event outside of our control (including industrial action, acts of terrorism, explosion, fire, flooding and failure of power and/or water supplies or emergency evacuation) means that we are unable to make the apartment unit available to you. In such event we will contact you to let you know as soon as possible and if you have already paid for your reservation, we will refund your payment to you, or if you have not yet paid for your reservation, you will not have to make any payment to us.


    Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.
  • Arrival and departure
    • It is your sole responsibility to obtain a valid visa (where required) and comply with any applicable immigration laws for your entry and stay. Please ensure you have a valid passport and visa (where required) for the duration of your trip. Guests may be asked to complete a registration form and provide proof of identity and nationality upon check-in. Unless otherwise agreed by us, the person who made the reservation through our Site must be present to check-in.
    • Check-in and check-out times will be notified to you as part of your reservation. Failure to leave the apartment unit by the stated check-out time may result in a late check-out charge.
  • Damage
    • If you or any member or invitee of your group causes damage to the apartment unit or any part of the property, injures other guests or their property, or otherwise breaches any of the purchase terms, we reserve the right to:
      • cancel your reservation with immediate effect and (if appropriate) evict you from the property;
      • retain all sums paid by you and/or charge you the full amount of your reservation; and/or
      • refuse future reservations from you and/or refuse your entry or accommodation at any of our properties.
    • We will not be liable for any refund or compensation in such circumstances.
    Viruses
  • We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology systems and software in order to access our Site. You should use your own virus protection software.
  • You must not misuse our Site by introducing viruses, trojans, worms, logic bombs or other material which is/are malicious, technologically harmful or otherwise interfere(s) with or disrupt(s) the proper functioning of our Site. You must not upload or distribute in any way files which you know or have reason to suspect contain viruses, corrupted files or any other similar software programs, macros or files that may detrimentally interfere with the operation of our Site, or to do anything which would create or impose an unreasonable or disproportionately large burden or load on our Site. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. In addition to any rights we have, we may report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
    Travel Insurance
  • We strongly recommend you purchase comprehensive travel insurance prior to departure to cover any potential losses associated with cancellation or modification of your reservation of our apartment unit. We are not responsible for cancellations due to flight delays, weather related delays or any other delays in your journey.
    Social Media Terms
  • When you post and/or tag any social media content (including but without limitation to photographs, text, graphics, audio, video, location information, comments or any other materials) in relation to Le Grove Serviced Residences on social media sites (such as Instagram or Facebook) (“Social Content”), we may request your permission to use this Social Content in connection with our business. Such use may be in conjunction with our website, electronic media and/or print material.
  • By accepting our request, you give us and our affiliated companies (including our direct and indirect parents and subsidiaries), and its, their or our respective agents, licensees, sub-licensees, contractors and assigns (collectively “Authorised Entities”) a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use the Social Content in any form and lawful manner for any commercial purposes including but without limitation to online and offline marketing activities.
  • By consenting to our request to use your Social Content, you agree to us publishing your name or username associated with that content, and using all or any of your Social Content.
  • You agree, represent and warrant that:
    • you own or have obtained from third parties, all appropriate rights in your Social Content;
    • the Authorised Entities’ use of your Social Content will not violate the intellectual, proprietary or other rights of any third party or any applicable law; and
    • the Social Content is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, hateful, offensive or otherwise unlawful.
  • You release the Authorised Entities from any liability relating to its, their or our use of your Social Content in accordance with these Social Media Terms.
    Third Party Links and Materials on our Site
  • Where our Site contains links to other sites and materials provided by third parties, these links and materials are provided for your information only.
  • We have no control over the contents of those sites or materials and we do not assume any responsibility for, or make any representation, warranty or guarantee regarding such sites or materials or any products or services offered or purchased through, or information provided on, such third-party sites or materials. We will not be liable for any loss or damage that may arise from your use of them.
    Warranty Disclaimers
  • Our Site is made available free of charge. However, if you access our Site through a mobile device, your mobile service provider may apply additional charges.
  • We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
  • You are responsible for making all arrangements necessary for you to access our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of this Terms of Use and that they comply with them.
  • The information contained in this Website, including all text, names, images, pictures, graphics, logos, icons, links and other items, are provided "as is". LGM does not warrant, represent or undertake in any manner whatsoever the accuracy, correctness, adequacy, completeness or suitability of such information and hereby expressly disclaims liability for errors or omissions in such information.
  • No warranty or representation of any kind, expressed, implied or statutory, including but not limited to the warranties or representations of merchantability, fitness for a particular purpose, non-infringement and title, is given by LGM in conjunction with any information on these pages and any such warranty or representation is hereby expressly excluded.
  • LGM also does not warrant that this Website and its pages or the server that makes them available are free from computer virus or other corrupting or destructive codes, programs, macros or elements of any kind, nor is any warranty given for the timely, secure, complete, error-free or uninterrupted access to all contents on this Website.
    Exclusion and Limitation of Liability
  • The access and/or use of any information contained in this Website are at the sole risk of the user. Under no circumstances shall LGM or any of its parents, subsidiaries, affiliates, marketing partners, suppliers, officers or employees be liable for any losses, damages, costs and expenses whatsoever (whether direct, indirect, consequential, incidental, special or economic including loss of profits) whether in an action in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising out of or in connection with:
    • the access or use, inability to access or use, or incomplete, delayed or interrupted access or use of this Website or any other website linked to this Website;
    • the interception of data transmitted to or from our Site;
    • the reliance on information contained on this Website or on any other website linked to this Website. In this regard, the content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking or refraining from any action on the basis of the content on our Site;
    • any content on our Site which may be out of date at any given time. In this regard, we may update our Site or change the content on our Site from time to time at our discretion. Although we make reasonable efforts to keep the information on our Site current, we are under no obligation to do so and we make no representations, warranties or guarantee, whether express or implied, that the content on our site is accurate, complete or up-to-date. We also do not guarantee that our site, or any content on it, will be free from errors or omissions;
    • the failure of performance, error, omission or defect of any network, line or server system or the transmission to any computer hardware or software used in accessing this Website or downloading of any content from it or any website linked to it of any computer virus, distributed denial-of-service attack, or other corrupting or destructive codes, other technologically harmful material, programs, macros or elements of any kind; or
    • the access by any unauthorised person to any information transmitted by you to LGM or vice versa through this Website.
  • If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
  • If you are a consumer user, please note that we only provide our Site for private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any accommodation or other services to you.
    Links to Third Party Sites
  • This Website may contain links to other websites which are not under the control of and are not maintained by LGM and the contents, opinions and other links provided by these websites are not investigated, verified or monitored by LGM. LGM will not be responsible for the contents, opinions or other links contained in any such linked websites or any changes or updates thereto. Such links are provided only as a convenience, and the inclusion of any such links is not an endorsement by LGM of the website or the contents therein, and you are put on notice that any access by you of such linked websites is at your own risk.
    Submission of Feedback and Information
  • Any feedback and information submitted to LGM at this Website (whether by e-mail or otherwise) shall be deemed to be non-confidential and shall become the property (including but without limitation to intellectual property rights and moral rights) of LGM, who shall be entitled to use such feedback and information on an unrestricted basis for any purpose (including but without limitation to, reproduction, disclosure to third parties, transmission, publication, broadcast, and in relation to the development, marketing and promotion of any facilities, products or services), commercial or otherwise, without compensation or attribution to you. Please understand that LGM shall not be subject to any obligation of confidentiality in relation to, and gives no assurances that any ideas, concepts, know-how, processes or techniques contained in any feedback or information submitted to LGM will be treated as confidential or proprietary.
  • Any content you upload to our Site or information you post on our Site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content or information for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content uploaded or information posted by you constitutes a violation of their intellectual property rights, or of their right to privacy.
  • We will not be responsible or liable to any third party for the content or accuracy of any content uploaded or information posted by you or any other user of our Site. To the extent applicable, the views expressed by other users on our Site do not represent our views or values.
  • We have the right to monitor, censor, edit, remove or prohibit the uploading of any content or posting of information if, in our opinion, such content or information does not comply with this Terms of Use or is otherwise inappropriate.
    Intellectual Property Rights and Linking to our Site
  • We (by ourselves or through our affiliates) are the owner, licensee or permitted user of the intellectual property rights in our Site and of the content and material published on it. Those works are protected by intellectual property laws (including copyright) and treaties around the world. All such rights are reserved.
  • You must not use any part of our Site for commercial purposes without obtaining a licence to do so from us or, as the case may be, our licensors.
  • The trade marks, trade names, logos, service marks and trade dress displayed on our Site (collectively “Trademarks”) including “Le Grove Serviced Residences” are registered and/or unregistered Trademarks of us, our affiliates and other third parties as the case may be. Nothing contained on our Site should be construed as granting to you or anyone else, by implication or otherwise, any license or right to use any of the Trademarks without our express written permission or the permission of such other party that may own the relevant Trademarks. In addition, you may not utilise framing techniques to frame any Trademarks, content or other proprietary information (including images and text) and you may not use any meta tags or other “hidden text” utilising our Trademarks or other proprietary information.
  • No hyperlinking of this Website to any other website or the mirroring or reproduction of any information on this Website on any other website or the use of any information therein for any public or commercial purpose is permitted without the prior written consent of LGM, which consent may be granted or refused at its sole discretion and may be subject to terms and conditions imposed by LGM. In addition, you may not utilise framing techniques to frame any Trademarks, content or other proprietary information (including images and text) and you may not use any meta tags or other “hidden text” utilising our Trademarks or other proprietary information. However, unless otherwise stated on our Site, you may print and/or download an extract of any page(s) from our Site for your personal use provided you do not modify the printed copies or extracts; do not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and ensure that our Site is acknowledged. If you breach this provision, your right to use our Site will cease immediately and you must, at our option, return or destroy any printed copies or downloaded extracts of our Site.
    Our Right
  • You irrevocably agree and acknowledge that we have the right to:
    • monitor, screen, moderate, edit, censor or otherwise control any activity, content, communication or material including without limitation, discussions, chats, postings, transmissions, forums, message boards, bulletin boards and the like on our Site. Please note that to the extent that such activity, content, communication or material does not constitute personal data under applicable data protection laws, the monitoring, screening, moderating etc. of such information will not be regulated under applicable data protection laws;
    • investigate any violation of these Terms and Conditions and may take such action as we may deem appropriate;
    • in our absolute discretion, and without stipulating any reason, prevent or restrict your access to our Site or any part thereof;
    • in our absolute discretion, and without the need to assign any reason, stop, suspend, modify, delete or edit any material appearing on our Site or part thereof;
    • terminate your access to our Site or any part thereof or any user accounts associated with you if we receive any complaints or suspect that you may have engaged in fraudulent, criminal, illegal, unlawful or other activities which may infringe the rights of or be actionable by any person or entity;
    • request from you information and data relevant to your use of this Website at any time and to exercise our rights hereunder if you refuse to divulge such information and/or data or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data; and
    • report any activity we suspect to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities.
  • We may, in our sole discretion, terminate or suspend your access to all or part of our Site for any reason, including without limitation, breach of these Terms and Conditions, and/or activity which we suspect violates applicable laws or infringes the rights of any third party. If you breach these Terms and Conditions, your authorisation to use our Site automatically terminates and you must immediately destroy any downloaded or printed materials and content, and we have the right to refuse any and all current or future use of or access to our Site by you.
  • We may collect, use and disclose personal data obtained from or provided by you through your use of our Site in accordance with our Privacy Policy. Please see the Privacy Policy for more information on how we collect, use and disclose your personal data.
    Indemnity
  • You agree to indemnify us, on an indemnity basis, our parents, subsidiaries and affiliates and our and their respective directors, officers, employees, agents and contractors against, hold them harmless from, and promptly reimburse them for, any and all payments of money (including but without limitation to fines, damages, legal fees, expenses and the like) by reason of any claim, demand, tax, penalty or judicial or administrative investigation or proceeding arising from or in relation to your breach of the Terms of Use or your violation of any law or the rights of a third party.
    Applicable Law
  • This Terms of Use is governed by the laws of the Republic of Singapore and we agree to the exclusive jurisdiction of the Courts of the Republic of Singapore.
    Headings
  • The clause and paragraph headings in this Terms of Use are for ease of reference only and shall not be taken into account in the construction or interpretation of any provision herein.
    Severability
  • This Terms of Use shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid in a particular jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
    Entire Agreement
  • This Terms of Use, together with any documents referred to herein, constitutes the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior oral and written agreements.
    No Waiver
  • If we fail to act with respect to a breach by you or others, such failure does not waive our right to act with respect to subsequent or similar breaches.
    Contracts (Rights of Third Parties) Act (Cap. 53B of Singapore)
  • A person who is not a party to this Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B of Singapore) or any statutory modification or re-enactment thereof for the time being in force to enforce any of its terms.